Pharmacy Technician Agent, Call Center at Cumberland

Job Description

The CVS team consists of more than 140,000 dedicated people working in our stores, regional offices, distribution centers, and headquarters in Woonsocket, Rhode Island. The first CVS store opened under the name "Consumer Value Store." Since then, we have become more popularly known as CVS, but our focus on providing value to our customers has remained our hallmark.

Position Summary Work as part of the Retail Pharmacy Customer Care Center team to ensure that each customer has a positive service experience with CVS/pharmacy. Deliver prepared scripting describing CVS/pharmacy services, in order to persuade customers on program enrollment. Ensure the delivery of outstanding customer service in alignment with standard operating procedures.CVS offers a competitive benefit package including:Stock Option Award Program (select employees) CVS Future Fund - 401(K) & ESOP Employee Stock Purchase Plan (ESPP) Comprehensive pre-tax medical insurance Prescription Coverage Short- and Long- term disability insurance Medical and personal leave Domestic partner benefits Life Insurance-Company-paid program Supplemental Supplemental dependent Dental Insurance Vision discount plan Adoption assistance Business travel insurance Auto and Home insurance discount plans Professional liability insurance (Pharmacists) Dependent care reimbursement account Education assistance Performance-based incentive plan Service recognition Paid vacations and holidays Merchandise discount

Job Requirements

Required Qualifications Ability to become licensed in RI and MA in accordance with Board of Pharmacy regulations.National Certification through the PTCB.Excellent communication skills, including a strong command of the English language and the ability to clearly articulate program details to customers over the telephone.Practical application of knowledge of pharmacy and call center processes and procedures.Delivers through the execution of responsiveness, reliability and professional impression.Proficient to advanced PC skills required including MS Windows-based applications.Flexibility in work schedule is required.Ability to complete all required training programs.

Preferred Qualifications Previous CPhT experience in a retail or hospital setting preferred.Call Center experience is highly desired with a focus on excellence in service delivery.

Education Verifiable High School diploma or GED is required.

Clinical Licensure Required Pharmacy Technician

Business Overview CVS Caremark, through our unmatched breadth of service offerings, is transforming the delivery of health care services in the U.S. We are an innovative, fast-growing company guided by values that focus on teamwork, integrity and respect for our colleagues and customers. What are we looking for in our colleagues? We seek fresh ideas, new perspectives, a diversity of experiences, and a dedication to service that will help us better meet the needs of the many people and businesses that rely on us each day. As the nations largest pharmacy health care provider, we offer a wide range of exciting and fulfilling career opportunities across our three business units MinuteClinic, pharmacy benefit management (PBM) and retail pharmacy. Our energetic and service-oriented colleagues work hard every day to make a positive difference in the lives of our customers.

Work Environment Customer Support - Retail Support
Country: USA, State: Rhode Island, City: Cumberland, Company: CVS Corporation.