Field Service Technician - Office Equipment -Rhode Island at Lincoln

Job Description

As a Field Service Technician for CBS, LLC your main focus is providing the best customer service with regards to troubleshooting, repairing and maintaining the networked office equipment in a designated territory. Office Equipment includes, but is not limited to: digital networked copiers, scanners, laser printers, color copiers, fax equipment, etc...

Job Benefits

• Competitive base salary with unlimited monthly bonus potential
• Company Vehicle
• Company Cell Phone
• Company Laptop
• Presidents Club Trips and other incentives
• Career advancement
• Ongoing product training
• Comprehensive Medical, dental, and vision benefits
• 401K (company matched), Company paid life insurance and long-term disability and much more...

Duties

• Repairs and performs preventative maintenance on the full line of black and white or color digital copiers.
• Follows proper troubleshooting skills and procedures.
• Responsible for assigned territory.
• Utilizes systems in place for service call tickets, parts usage and transfer of inventory.
• Adheres to all procedures including specific parts replacement and maintenance procedures.
• Completes paperwork and reporting of calls and attendance in a timely basis.
• Properly maintain and inventory all parts and support equipment.
• Will utilize websites, technical manuals, handbooks and technical publications to keep current with new equipment and enhancements to old.
• Gathers information from the customer as a tool to resolve copier, networking, or fax problems.
• Provides customer with clear, concise information regarding the status of their equipment.
• Supports the Sales Department as needed.

Job Requirements

• Associates Degree or certificate from a vocational or technical school preferred.
• Valid & Clean drivers license as well as reliable transportation a must
• 0-1 year in a technical repair career
• Strong relationship management skills with customers and personnel within the organization required.
• Strong organizational skills and ability to troubleshoot digital copiers required.
• Strong Computer skills and familiarity with the internet and networking required.
• Ability to work evening and weekend hours during peak periods.
• Must have strong ethics and work as an effective, collaborative team member

CBS is an Equal Opportunity/ AA Employer M/F/D/V, and maintains a drug-free workplace.

Keywords: service technician, service tech, copier tech, printer tech, printer technician, copier technician, field service tech, mechanical, technical, office equipment, service calls, maintenance, repair, digital, digital imaging, large format, wide format printers, Xerox, hp, technical repair

PI64011790
Country: USA, State: Rhode Island, City: Lincoln, Company: Connecticut Business Systems.