Call Center Manager, Pharmacy Operations at Cumberland

Job Description

The CVS team consists of more than 140,000 dedicated people working in our stores, regional offices, distribution centers, and headquarters in Woonsocket, Rhode Island. The first CVS store opened under the name "Consumer Value Store." Since then, we have become more popularly known as CVS, but our focus on providing value to our customers has remained our hallmark.

Position Summary The Call Center Manager, Pharmacy Customer Care provides direct and indirect guidance to the licensed Pharmacy Customer Care supervisory staff and representatives in an inbound and outbound environment. The Manager is responsible for leading all aspects of daily operations including general oversight and management of Registered Pharmacist (RPh) and Technician (CPhT) teams. Participates in the development and leads the implementation of organizational strategies that improve patient adherence and optimize outcomes. Key responsibilities include direct managerial responsibility for Pharmacy Supervisors, leadership and development of licensed call center staff, including establishing/managing operating procedures and controls involved with staff planning, workflow design and utilization. Acts as a key leader for site operational teams. Works closely with the Business Compliance and Regulatory Team to ensure regulatory compliance and clinical effectivenessCVS offers a competitive benefit package including:Stock Option Award Program (select employees) CVS Future Fund - 401(K) & ESOP Employee Stock Purchase Plan (ESPP) Comprehensive pre-tax medical insurance Prescription Coverage Short- and Long- term disability insurance Medical and personal leave Domestic partner benefits Life Insurance-Company-paid program Supplemental Supplemental dependent Dental Insurance Vision discount plan Adoption assistance Business travel insurance Auto and Home insurance discount plans Professional liability insurance (Pharmacists) Dependent care reimbursement account Education assistance Performance-based incentive plan Service recognition Paid vacations and holidays Merchandise discount

Job Requirements

Required Qualifications Expert level leadership skills and the ability to set high standards of performance and coach colleagues to continued success. Self-directed with excellent follow up and organizational skills Must have a demonstrated results-oriented approach.Ability to accurately assess talent, manage and motivate teams. Must be able to lead diverse work groups in a highly professional and specialized work environment Leadership experience in a team-oriented environment.Strong analytical and problem solving skills. Strong presentation skills; ability to effectively present information to all levels of the organization. Strong initiative. Must have a sense of urgency, energy and enthusiasm.Proficient with Microsoft Office tools (PowerPoint, Excel, Word, Project, Visio and Access).

Preferred Qualifications Experience in the retail pharmacy industry essential Experience working in a call center preferred.

Education Bachelors degree is required.

Clinical Licensure Required N/A

Business Overview CVS Caremark, through our unmatched breadth of service offerings, is transforming the delivery of health care services in the U.S. We are an innovative, fast-growing company guided by values that focus on teamwork, integrity and respect for our colleagues and customers. What are we looking for in our colleagues? We seek fresh ideas, new perspectives, a diversity of experiences, and a dedication to service that will help us better meet the needs of the many people and businesses that rely on us each day. As the nations largest pharmacy health care provider, we offer a wide range of exciting and fulfilling career opportunities across our three business units MinuteClinic, pharmacy benefit management (PBM) and retail pharmacy. Our energetic and service-oriented colleagues work hard every day to make a positive difference in the lives of our customers.

Work Environment Customer Support - Retail Support
Country: USA, State: Rhode Island, City: Cumberland, Company: CVS Caremark.