Sales Manager at Warwick

Job Description

BASIC FUNCTION:

 

 

Responsible for achieving store sales goals by utilizing exceptional customer service and knowledge of La-Z-Boy products and services. Strives to build long-term customer relationships that will lead to increased sales and profitability. Lead the Sales Associate team to achieve sales objectives, store standards and other duties to create a world class operation.

 

 

KEY RESPONSIBILITES:

 

Drive Sales

• Consistently achieve store sales goals by personally selling the furniture and accessories and services offered by La-Z-Boy
• Team with Store Manager, Designer and Sales Associates to promote In-Home Design Sales program and drive store sales
• Maximize store promotions, marketing initiatives, and grass roots programs

People Development

• Train, coach and develop Sales Associates on product knowledge and selling skills to achieve store sales goals
• Create a positive and exciting working environment for all store associates

 

Effective Manager on Duty (MOD)

• Champion and role model the La-Z-Boy selling process (Comfort Process) by overseeing the interaction with each and every client within the furniture gallery
• Know what is happening on the floor at all times. Be willing and able to jump into every sale and close it
• Show a sense urgency, enthusiasm and excitement with the staff and customers

 

Customer Focus a Top Priority

•  Ensure that each La-Z-Boy customer has an informative and positive experience by using good customer service skills, knowledge of products and services and product demonstrations
• Make sound business decisions to deliver customer satisfaction and promote team environment

 Ensure that each La-Z-Boy customer has an informative and positive experience by using good customer service skills, knowledge of products and services and product demonstrations

 

Operational Excellence

 

 

• Adhere to operational procedures and guidelines outlined by the Company and other duties assigned by the Store Manager
• Accurately complete order information, collect deposits and fees, keep orderly customer records, and research customer payments and deliveries
• Responsible for opening and closing of the store
• Maintain store cleanliness, appearance, and standards. This includes, but is not limited to, maintenance of showroom displays, tagging, and facilities

 

• Other various duties as assigned

Job Requirements

MINIMUM QUALIFICATIONS:

 

 

• High School Diploma or equivalent is required. Bachelor’s degree in Business or related field is preferred.
• Two (2) or more years sales experience with a proven track record of success is preferred
• Previous supervisory experience is a preferred 
•  Proficient in the use of Microsoft Office, including Word, Excel and Outlook
• Excellent communication, customer service, and organizational skills
• Initiative to meet assigned goals, missions and objectives
• Strong interpersonal skills to effectively communicate and build rapport
• Ability to effectively manage time and conflicting priorities
• Strong attention to detail
• Ability to work the schedule and hours dictated by business needs, to include evenings, weekends and holidays

 

SUPERVISORY RESPONSIBILITIES: No direct reports. Assist with coaching and mentoring sales associates.

No direct reports. Assist with coaching and mentoring sales associates.
Country: USA, State: Rhode Island, City: Warwick, Company: La-Z-Boy Furniture Galleries.