Pharmacy Call Center Supervisor at Cumberland

This Pharmacy Call Center Supervisor provides daily leadership, management and guidance to the licensed Call Center staff. Responsible for ensuring superior service for our customers and retail partners by providing information, feedback and coaching to agents. Supports call center service level standards by holding teams accountable for results as well as flawless execution of outbound calling programs and associated performance metrics. Creates and supports a culture of inclusion and diversity, ensuring all actions are in complete alignment with CVS practices, policies and values as well as state, federal and regulatory requirements.

- 3+ years leading, coaching and developing teams in a call center environment OR prior pharmacy supervisor experience
-Ability to assess talent, manage people and motivate others.
-Must be able to lead diverse work groups in a highly professional and specialized work environment.
-Ability to work in a structured, fast paced call center environment.
-Strong interpersonal and relationship building skills, excellent oral, written and interpersonal communication skills required.
-Must be able to communicate effectively with all levels of the organization and prepare effective written documents.
-Must be self-directed and possess excellent organizational skills.
-Ability to manage multiple people and priorities simultaneously.
-Proficient with Microsoft Office including Excel, Word and PowerPoint.

-Retail pharmacy knowledge preferred.
-Bachelors Degree
-PTCB certification

Verifiable High School diploma or GED is required.

CVS Caremark, through our unmatched breadth of service offerings, is transforming the delivery of health care services in the U.S. We are an innovative, fast-growing company guided by values that focus on teamwork, integrity and respect for our colleagues and customers. What are we looking for in our colleagues? We seek fresh ideas, new perspectives, a diversity of experiences, and a dedication to service that will help us better meet the needs of the many people and businesses that rely on us each day.

As the nation’s largest pharmacy health care provider, we offer a wide range of exciting and fulfilling career opportunities across our three business units - MinuteClinic, pharmacy benefit management (PBM) and retail pharmacy. Our energetic and service-oriented colleagues work hard every day to make a positive difference in the lives of our customers.

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Country: USA, State: Rhode Island, City: Cumberland, Company: CVS Caremark.