Application Support Engineer at Smithfield

Job Description

Required Qualifications  

• Production support experience in technical troubleshooting and user support environment.
• Strong verbal and written communication skills, will be working with offshore and onshore support teams. Must be able to clearly communicate action plans, work performed, issue details to a user by phone/email in a positive manner.
• Strong interpersonal and relationship building skills with the ability to be a team player at all times.
• Ability to handle fast paced work environment, involvement in multi-project infrastructure and application support
• Ability to effectively resolve high-demand issues in a timely manner
• Background in the financial services industry, a plus.

 

Skill set:

• Must have a conceptual understanding of:
• Relational Database
• Software Engineering
• Windows Server and Operating Systems
• Proficient in Oracle SQL, PL/SQL, SQLPlus
• Experience with object-oriented programming languages and middleware technologies, a plus
• Scheduling Software, i.e. Control M, a plus

 

Specific responsibilities as an application support engineer on the team include:

• Handle routine problem calls and incident tickets.
• Diagnose and troubleshoot production issues and conduct system and application analysis to determine root cause of problems or malfunctions.
• Consult with senior developers and management to direct problems to appropriate resources for resolution
• Monitor problems to insure final resolution or appropriate handoff to other teams has been achieved.
• Ability to multi-task and take ownership and responsibility for multiple issues.
• Provide 24x7 on call support for nightly batch jobs. Participate in on call rotation, including some week end support and hand-off of issues between onsite and offshore staff.
• As part of help desk team, respond to all users issue, provide access to users.
• Maintain operation, monitoring and integrity of production systems to meet established standards.
• Resolve user issues by reviewing system log information, recreating user errors and testing changes.
• Work closely with developers to install/test fixes and enhancements.
• Application verification/validation of patches, fixes.
• Support ad-hoc request for information and data manipulation.
• Development as needed in support of production issues.

Contact Information:
Juned Mala
973-854-1587
[Click Here to Email Your Resum]

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Submit your resume for this position by clicking on apply button on this page or call 973-854-1587 or email [Click Here to Email Your Resum] to discuss details about this position.
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Job Requirements

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Submit your resume for this position by clicking on apply button on this page or call 973-854-1587 or email [Click Here to Email Your Resum] to discuss details about this position.
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Country: USA, State: Rhode Island, City: Smithfield, Company: Collabera Inc..