Admin/Clerical at Lincoln

Job Description

Specialist, Customer Care - Retail
Duration: 5+ months
Location: Lincoln, RI

The Customer Care Specialist provides service and information to customers regarding all types of inquiries related to website, Prescription Management, Online Photo, In-store Photo and refill reminder services. This position also supports programs to increase revenue, generate sales and conserve existing assets. Requires flexibility in scheduling to accommodate business needs including evenings, weekends and holidays.

Duties
Respond and research requests from customers via telephone and e-mail.
Accurately complete and submit all types of orders as well as record notes to customer accounts to provide detailed account history.
Provide assistance with web site navigation and placing web orders.
Provide company and product information.
Follow defined policies and procedures to provide a consistent level of excellent customer service.
Make outbound calls to patients regarding maintenance medications.
Follow up with local store for patient to ensure script is ready as promised when necessary.
Execute specialty programs such as surveys, promotional sales, and store follow up calls.

Experience
Able to efficiently access multiple electronic systems
A minimum of 1 year in a customer service role or related experience
Medical background, retail and call center experience preferred
Minimum High School Diploma or GED; College degree or certificate preferred
Knowledge of various Windows applications including Excel, Word and Access
Able to learn quickly and willing to obtain functional knowledge and understanding of company products
Must have superior telephone etiquette
Must have excellent listening skills and must be able to articulate ideas
Able to understand and respond clearly to customers in a dynamic, fast-paced environment while promoting quality image of pharmacy
Excellent communication skills, both verbal and written.
Demonstrated ability to work in a team environment to improve the delivery of service to internal and external customers#CBRose#

Rose International is an Equal Employment Opportunity Employer-M/F/D/V

About Rose

• Founded in 1993
• 21 office locations across the U.S.
• 130+ Customers; corporations and government agencies
• Employee Oriented Company
• Challenging Assignments across the U.S.
• Continuous Professional Development
• Challenging, Exciting and Professional Atmosphere
  

Join Our Team Today!

Employee Comments

We want you to work with us, but dont take our word for it. Take a look at this sampling of employee comments. They speak for themselves.
Any time I did have a question and called, the phone was always answered, and my question/concern was immediately resolved. Sally, Consultant
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Job Requirements

 
Country: USA, State: Rhode Island, City: Lincoln, Company: Rose International.