Business Systems Analyst IV

Responsibilities
This role will research, analyze, design, test and recommend business line system applications of a complex nature. May modify, enhance, and/or design applications for the business. Engage with stakeholders to establish business requirements to develop technical solutions or business process. May collaborate with senior management in the development of meaningful performance metrics. May perform ad hoc analysis and reporting. Lead assigned projects.

Primarily working with senior management of Operations Departments to define the needs and objectives which will further assist in automating functions and streamlining operations while continually improving customer service. This role requires a detailed knowledge of department function(s) and must be knowledgeable in areas of workflow. This role provides technical support for complex system application(s), problem solving, and system documentation.

Organize and lead business requirements and design sessions with key stakeholders and technology team. Works in conjunction with Operations manager/customers to analyze, design, and develop requirements for system enhancements. Analyzes, tests, and solves complex production problems related to the system(s). Collect, review and analyze system related changes to ensure compliance with department SLAs, policies, procedures, and/or regulatory and risk requirements.

May develop and maintain certain complex transactions to achieve customer satisfaction. Provides assistance to staff/customers regarding the implementation of new/updated processes. May also includes training staff/customers. Leads multiple larger scale projects. Acts as a liaison between Operations departments, product management, programmers and/or vendors to address system problems and enhancements.

Qualifications
Superior organization skills
Superior ability to multi-task
Advanced MS Access Data Base, MS Excel,MS Word and MS PowerPoint
Excellent time management skills
Excellent written and verbal skills
Excellent interpersonal skills
Solid quantitative & qualitative reasoning skills
String Project Management and Business Process Development skills
Strong fundamental knowledge of computers; mainframe, personal and distributed computers, and software applications for areas supported
Solid knowledge of programming, systems analysis and testing principles
Strong knowledge of System Development Life Cycle
Ability to lead people, Business process and business objectives
Bachelor Degree required
8 + years Financial services industry or business line experience, Project coordination experience, System / business process testing methodologies, Professional experience in system analysis and programming with relational data bases
To learn more about RBS Citizens Technology Services Americas organization, visit http://citizensitjobs.com/article/home

Hours and Work Schedule
Hours per Week: 40
Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity
It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

Country: USA, State: Rhode Island, City: Cranston, Company: Citizens Bank.