Business Syst Analyst III

Responsibilities include the analysis, design, testing and implementation of application enhancements, or upgrades and production problems. Primarily working with the managers and supervisors of Operations Departments to define the needs and objectives which will further assist in automating functions and streamlining operations while continually improving customer service. This role requires a detailed knowledge of department function(s) and must be knowledgeable in areas of workflow. This role provides technical support for complex system application(s), problem solving, and system documentation.

Works in conjunction with Operations manager/customers to define requirements for system enhancements. This role is relied upon by management to make independent decisions and exercise independent judgment to create solutions for complex problems or system changes. Provides expert advice to business lines for system changes.

Analyzes and solves complex production problems related to the system(s). Collect, review and analyze system related changes to ensure compliance with department SLAs, policies, procedures, and/or regulatory and risk requirements. May develop and maintain certain complex transactions to achieve customer satisfaction.

Provides assistance to staff/customers regarding the implementation of new/updated processes. May also includes training staff/customers. Manages multiple small to medium scale projects.

Acts as a liaison between Operations departments, product management, programmers and/or vendors to address system problems and enhancements. Analyzes and is relied upon to create and offer solutions to solve complex production problems related to the system(s).

Expert knowledge to independently develop and maintain certain complex transactions to achieve customer satisfaction. Collect, review and analyze system related changes to ensure compliance with department SLAs, policies, procedures, and/or regulatory and risk requirements.

Provides assistance to staff/customers regarding the implementation of new/updated processes. May also includes training staff/customers. Manages multiple small to medium scale projects with little or no supervision. Represents the business as the subject matter expert and liaison between Operations departments, product management, programmers and/or vendors to address and provide solutions to system problems and enhancements. Is relied upon by the business to independently offer solutions based on system expertise.

Qualifications

Strong organization skills

Strong ability to multi-task

Advanced MS Access Data Base, MS Excel, MS Word, MS PowerPoint

Strong time management skills

Strong written and verbal skills

Strong interpersonal skills

Quantitative & qualitative reasoning skills

Solid Project Management and Business Process Development skills

Strong fundamental knowledge of computers; mainframe, personal and distributed computers, and software applications for areas supported

Solid knowledge of programming, systems analysis and testing principles

Solid knowledge of System Development Life Cycle

Lead business process or business objective

Bachelor Degree requiredExperience with loan origoriginationtems including CredCreditRevue EmpowerExperience with JetForm/Adobe/Visual BasicDemoDemonstratederience with execution of test plans and test scripts

6 + years Financial services industry or business line experience, Project coordination experience, System / business process testing methodologies, professional experience in analysis, operations, systems

Hours and Work Schedule

Hours per Week:   40

Work Schedule:   Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

 

Job ID: 388211
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Country: USA, State: Rhode Island, City: Warwick, Company: RBS Citizens Financial.