Application Administrator Lead

The Application Administrator Lead will be responsible for managing and reporting on metrics and service level data for a commercial lending application for a production support and servicing call center. The candidate will have experience in data analytics and interpretation as well as be able to service and support a user community with the use of a commercial lending platform. The candidate will report to a Commercial Loan Support Call Center Manager and also support the call center management team with requests for performance and service level reporting. * Manage a team of 1 to 3 application/security analysts* Manage and oversee the collection of application and user administration data for a new commercial lending system* Responsible for producing and updating procedures necessary to ensure the safety of information systems assets for a commercial lending platform and to protect systems/databases from intentional or inadvertent access or destruction* Responsible for producing reporting on computer security/application incident response activities for a large organization, coordinates with other internal departments to record and report incidents* Ensure reporting of information security events and weaknesses associated with information systems in a manner allowing timely corrective action* Work with the call center management team to ensure consistent management reporting on call center performance* Point of escalation for user support, research and resolve application issues* Work in a call center environment providing resolution to users on "how to" application issues

Qualifications

* BA/BS in Computer Science, Business Administration or related field desirable* 4 to 7 years of experience in application/data/user security administration* Experience with log analysis, event correlation and incident management procedures and systems* Experience in customer service and trouble-shooting system and application support related "how to" inquiries* Expert Excel user a must. Solid verbal and written communication skills To learn more about RBS Citizens' Technology Services Americas organization, visit http://citizensitjobs.com/article/home

Hours and Work Schedule

Hours per Week:   40

Work Schedule:   Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

 

Job ID: 388407
Country: USA, State: Rhode Island, City: Cranston, Company: RBS Citizens Financial.